Players & Playlists
- Can I connect the video outputs of the players to multiple displays at the same time?
- How do you adjust the volume on a IAdea XDS-195 19” display?
- My BrightSign player does not show the Activation Code
- How do I adjust the volume on my player?
- Can I move my player to another location?
- What is the SD card for on the BrightSign player?
- I am having trouble with getting an internet connection in one of my remote locations. How do I get
- When Using the Configuration utility for the IAdea player, how long should it take to finish?
- Can I attach a 3g USB modem to the IAdea players?
- My IAdea player is showing the “Welcome Screen”
- How do I get into the menu on a IAdea media player?
- How many items can I have in a Playlist?
- Does the Resolution adjustment tool change the output of the media player to that Resolution?
- How can I tell what version firmware my player is running?
- Should I power off my player every night when it’s not being used?
- When I click on the arrow for a preview of my Playlist, I see an “estimated play time”. How accurate
- Can I use a PC as a player?
- When I first boot up my IAdea player, I see the IP: 169.254.1.1 address at the bottom left hand corn
- My player’s screen is displaying the “Activation code”.
- I typed in the Activation code but got “Activation is not valid”
- My player’s screen is displaying “No slides found”.
- My last request time says 1 (or more) day and is red.
- The last request time for my player has not changed.
- Is there a way to set update times for the content?
- Can I force the player to update my playlist faster?
- How often does a player request new information?
- I need to delete a player from my account or cancel my account.
- My content takes a long time to download. Why is this?
- Will SignChannel play Scala Scripts?
- Do you support crawls, tickers, and multi-zone layouts?
- Can my SignChannel content be used in a network of Scala 5 Players?
- How can I add a player to my account?
- How can I remove a player from my account?
Channels & Media
- Can I edit a Template that I created in SignChannel?
- How do I subscribe to USAToday (or other) RSS feeds?
- In a Custom RSS channel, how do you see the rest of the story?
- I tried uploading a video with the extension of m4v and I get a “format not supported” error.
- I have a large video that I want to start playing at exactly 3:00pm
- When I click on the gear for a Channel, I see “Display duration:”. Is this time for the whole channe
- How do I schedule a night shift that goes from 8:30pm to 7:30am the next day, Sunday through Friday?
- How do I select multiple files at one time to make uploading easier?
- Why are there two Display Duration areas for the slides?
- How do I add a RSS feed to a playlist?
- Images are too large on the screen - cropped at left, top, and bottom (too far to the left)
- What does “Maximum age of slides” mean?
- Is there way to import a power point image?
- How many channels does SignChannel offer?
- What is the largest video that I can upload to SignChannel?
- I uploaded videos to my account before connecting a player. why are the videos taking so long to app
- What channels work in portrait mode?
- When creating a Slide from a template, I want to use different fonts and position the text in a diff
- Can I have a custom RSS channel that points to a live webcam?
- Some of the Custom RSS Text Channels I added do not work.
- I can’t delete a channel that I created.
- I uploaded a picture (or a video) and now I want to delete it but the program wont let me
- Can I use a different transitions between slides?
- One of my channels is no longer being displayed.
- I only see commercial channels like weather and news, but do not see the channels I created with my
- When configuring a weather channel, a non us zip code is not accepted.
- Can I upload multiple images at a time?
- What format and size should my pictures be in?
- What format and size should my videos be in?
- How do I edit a picture in my library?
- Can I do interactive applications in SignChannel?
- Do you support Flash?
- What Video formats are supported in SignChannel?
- Can I design and upload my own templates?
How to
- How to configure your XMP-330 player for SignChannel
- How do I create custom slides from the 100’s of built in templates?
- How do I set the resolution of my player to match my screen?
- How do firmware updates work?
- How to configure an IAdea player for Wi-Fi
Frequently Asked Questions
- How do I get a copy of my SignChannel Invoice?
- Can I use a PC as a player?
- I signed up for a free demo account but did not receive the Invitation to Register email.
- How can I add my own content to a playlist?
- I’ve forgotten my password! HELP!
Hardware Support
- Outform iView and iDisplay
- CeeNee Orchid Players
- BrightSign HD210 and HD1010
- IAdea HD, SD and SignBoards